Who We Are

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ETIA Academy
Website: https://www.etiaacademy.co.uk
Email: info@etiaacademy.co.uk

ETIA Academy provides online educational programmes and learning resources for primary-aged children. We are not a registered school.

Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

WooCommerce Tax

By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works, including what you may want to include in your privacy policy.

Akismet

We collect information about visitors who comment on Sites that use our Akismet Anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

What Personal Data We Collect

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We may collect the following information:

From parents or guardians

• Name
• Email address
• Enquiry details
• Programme interest or enrolment information

About children (minimal data only)

• Year group or age range
• Learning preferences (where relevant)

We do not knowingly collect unnecessary personal data from children.

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How We Use Personal Data

We use personal data to:

• Respond to enquiries
• Provide information about programmes and services
• Process enrolments and provide learning support
• Send newsletters or updates only where consent is given

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Lawful Basis for Processing

Under UK GDPR and EU GDPR, we process personal data on the following lawful bases:

• Consent – for newsletters and marketing communications
• Legitimate interest – responding to enquiries and providing information
• Contractual necessity – where a programme is purchased

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Data Storage and Security

Personal data is stored securely using reputable third-party service providers, such as website form services and email platforms.

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

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Sharing of Data

We do not sell, rent or trade personal data.

Personal data may be shared only with trusted third-party providers where necessary to deliver our services, and only under appropriate confidentiality and data protection agreements.

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Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: up to 12 months
• Enrolment data: for the duration of the service and a reasonable period afterwards
• Newsletter subscriptions: until consent is withdrawn

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Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with a supervisory authority

UK: Information Commissioner’s Office (ICO) – https://www.ico.org.uk
EU: Your local data protection authority

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Cookies

Our website uses cookies in accordance with our Cookie Policy.
Non-essential cookies are used only with your consent.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.